- Description
- Specifications
- Have a Question About This Item
- Shipping Policy
- Exchange, Returns, and Refunds Policy
Neo Access Control Reader (ACR) GEN2
- 12-24v wired Access Control Reader.
- RFID / Fob Card, Pincode and Bluetooth Entry.
- Can be used on guest room or common door.
- Highly Secure Solid State NO/NC Relays.
- Tamper Switch.
- Switch Monitor (RS/Dry Contact etc.)
- Maintenance friendly connector
- Must be used in combination with electric locking hardware such as motorised openers, electric strike, electric bolt, maglock etc.
- Water proof, resin encased electronics. Can be installed open to elements.
- Weigand 37 for optional external keypad.
- 2 Year Warranty
3x Key Management Options
1. Stand Alone
Basic management of keys via lock face keypad.
- Basic solution, suitable for single locks, home entry, low volume AirBNB etc.
- Manual entry on RFID / Fob pass and pin codes direct to the face of the lock.
- Custom 4 Digit pin codes (no valid period).
- Bluetooth Entry.
Note : The ACR and ACRv2 display backlight brightness can differ slightly from unit to unit due to manufacturing and parts variation.  In brightly lit areas, contrast may be reduced. We recommend attaching the optional display overlay sticker to improve the readability of the display. Please ask our sales team for more information.
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2. KAS Access
Cloud Based, remote and in-house management of Keys
- Flexible enterprise solution, suitable for hotels, apartment buildings, education, government facilities, gyms etc.
- Cloud based remote key management.
- Lock Grouping – Set one pin to many locks.(Useful for master keys and common Doors).
- RFID / Pin and Bluetooth Keys with valid periods.
- Multiple admin user levels
- Scheduled free passage.
- Remote event records.
- API available for RMS Integration and 3rd party control.
- Event Map to generate notifications and alarms based on user-defined conditions. Ie window open + door open + motion detected = Trigger Alarm.
- Compatible with Neo Lock, Neo ACR, ACR2, KAS Smart PIR Energy Saver and KAS Wireless Reed Switches.
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3. Lock-S
PC Software for in-house management of keys
- Basic RFID access solution, suitable for locally managed hotels, gyms and apartments.
- PC key management software.
- No Internet access is required for access cards and FOB keys.
- Valid key periods.
- Scheduled free passage.
- Master / Staff / Guest keys.
- Lock entry records
- Compatible with Neo Lock and Neo ACR
Note : The ACR and ACRv2 display backlight brightness can differ slightly from unit to unit due to manufacturing and parts variation. In brightly lit areas, contrast may be reduced. We recommend attaching the optional display overlay sticker to improve the readability of the display. Please ask our sales team for more information.
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ID: 14222
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- Shipping Information
1.1 Shipping Times
We strive to process and ship orders promptly. Here are our estimated shipping times:
Domestic Orders (within Australia): Typically 2–5 business days.
1.2 Shipping Methods
We use reliable carriers for shipping, including Australia Post, DHL, and FedEx. You’ll receive a tracking number once your order ships.
1.3 Shipping Costs
Shipping costs are calculated during checkout based on the delivery address and order weight.
- Delivery
2.1 Delivery Address
Please ensure that your shipping address is accurate during checkout. We cannot be responsible for delays or misdeliveries due to incorrect addresses.
2.2 Delivery Confirmation
Upon delivery, please inspect your package for any damage. If you notice any issues, contact our customer support within 48 hours.
- Returns and Refunds
3.1 Returns Policy
We do not accept returns for used smart locks. To be eligible for a return, the product must be in its original, unopened packaging.
3.2 Defective or Damaged Items
If you receive a defective or damaged smart lock, please contact us within 7 days of delivery. We’ll arrange for a replacement or refund.
3.3 Return Process
To initiate a return:
Contact our customer support team.
Provide your order number and details.
Follow their instructions for returning the product.
- Contact Us
If you have any questions about our shipping, delivery, or returns policy, feel free to reach out to our friendly customer support team. We’re here to assist you!
Please choose carefully before you buy.
For faulty products, Terry's Locksmiths offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. They do not offer a satisfaction guarantee on any of their products, however due to their high level of customer service, they will always endeavour to keep customers happy and satisfied.
If your product is faulty, it will be replaced with an identical product. If they cannot replace the product, they will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.
When returning your product, please make sure you provide the following details:
- Your full name
- Your order number
- Reason why you are returning the product
- Your instructions informing us how you would like the issue resolved.
Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.