Igloohome Spare Part

Shipping Policy

All products are shipped FREE of charge

We endeavour to ship within 24 hours of receiving your order and guarantee shipping within 48 hours

• All items are shipped using Australia Parcel Post and tracking will be provided.

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Exchange, Returns, and Refunds Policy

All of our products can be returned with no questions asked within the first 30 days if you change your mind.

The product must not have been used or installed and must be in a condition that it can be re-sold as a new item. Customer is responsible for paying and arranging the return shipping and there is a 15% re-stocking fee.

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Customer Service Policy

Security Sales Direct is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

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