FAQ for Sellers

How can I sign up to a new account?

There are two options for you to sign up. Option one, you can quickly click on ‘Join us’ located at the top right hand corner. In the white pop up box, click on ‘Create a store account’. Option two, will take you to the bottom of the page and in the footer, click on ‘Register a Retail Shop’. Your registration will then be taken into consideration by one of our team members before being able to list your products or services.

I have forgotten my password

No problem! Simply go to ‘My Account’ and pop up box will appear, click ‘Forgot Password?’, and follow the prompts.

How does SYW promote my business?

We are all about helping small businesses in any way we can. Below are just some examples of what we do. From the homepage, the SYW team promotes ‘Most Popular Smart Devices’ and ‘Today’s Top Deals’ etc. We also have a weekly post, and we encourage you to submit your own pieces too! You will have your own e-store, so you can list as many products and/services as you want. SYW is on Facebook, Instagram, Twitter and LinkedIn. We post a variety of different content such as seller/installer highlights, general information, product highlights, etc. You can also contribute image and content at any time! To play an active part of these promotional efforts, contact marketing@secureyourworld.com.au

Where on the website can buyers see my business listing?

For Sellers: Buyers simply need to click on ‘Find a store’ at the top right hand side of any page, with the option to filter searches. For Installers: Shoppers simply have to click on the main menu and ‘Services’. To locate you faster, we also have various filter and search options.

If I receive a customer lead, how much does it cost me?

There are no costs for you to receive leads.

If there is a customer lead, how is it communicated to me?

An email is automatically generated and sent to your nominated email address. It is expected that you then communicate with the customer within three hours.

How can I add more products?

Once you have logged in, click on ‘My Adverts’ at the top right hand corner. Click on ‘New Product Advert’. Alternatively, you can quickly click on ‘Place a New Product Advert’ located in the black column on the left hand side.

How can I delete a product?

Once you have logged in, click on ‘My Adverts’ at the top right hand corner. Scroll down to the selected product and click on the rubbish bin icon within the panel and done.

Can SYW help me with pricing?

We will endeavour to provide you with as much guidance as possible. To remain competitive in the e-commerce world, it is always best practice for you to research the pricing of your competitors. In the end, the decision is yours.

What are the image dimensions required for products?

First impressions matter when it comes to easy sales. So, to avoid the fuzzy look on your products, make sure that the images are high resolution. Minimum dimensions are: 567 x 567px, this includes a ratio of either 1:1 or 4:5. Acceptable formats include .PNG, .GIF, .JPG and .JPEG. For further advice on your product images, contact marketing@secureyourworld.com.au

How to write a good description?

Short and sweet is the key. Here, is where you sell the product through words. What are the benefits of using the product? Are the steps simple? Does it require little to no assembling? Can it be managed from an app? Where can it be used?

Hint: Do not copy and paste from the manufacturer’s site. Write it like you would say it in a passing conversation. Having unique content (not a copy and paste) will improve your SEO ranking within Google searches (which is how your buyer will shop for what they need). If you need to work on your sentences, head over to hemingway.com where you can paste your text and receive handy readability tips.

Not everyone is confident with their writing skills, if this is you, reach out for help through your Accounts Manager.

Can I upload supporting documents?

Yes, we encourage you to upload any necessary documents that make the product easier to understand pre and post purchase. Go to ‘Upload your product/service documents’ at the bottom of your Product/Service Advert. Here you can upload user manuals, remote programming, drilling templates etc in .PDF format. Up to 5 documents can be uploaded per advert.