Secure Your World Pty Ltd (ACN 622 358 829)
Secure Your World Pty Ltd (ACN 622 358 829) reserves all rights to alter these terms and conditions as set out below from time to time and at its discretion. Each time you use the site, you should be aware of our current terms and conditions.
Secure Your World Pty Ltd (also referred to as ‘we’ or ‘us’ or ‘our’ or ‘SYW’) is an Australian private company limited in liability by the value of its shares. We are an online platform offering a curated range of security products and services.
Users of the site
Before using the Site, you must read and agree to these terms and conditions. If you do not agree to these terms and conditions, please leave the site now. Continued use of the site is deemed as acceptance of these terms and conditions. These terms and conditions apply to all users of the Site unless the terms and conditions specify otherwise. The terms and conditions published at the time of your use of the Site shall apply to you.
“Australian Law” means principles of law or equity established by decisions of courts, statutes, regulations or by-laws of the Commonwealth of Australia, or any State or Territory of the Commonwealth of Australia or a Government Agency, any requirements and approvals (including conditions) of the Commonwealth of Australia or any State or Territory of the Commonwealth of Australia or a Government Agency that have force of law, to the extent required, but recognising the primacy of Australian Law, the principles of law and equity established by the courts outside Australia;
“Backorder” means a product is temporarily out of stock;
“Business Day” means a day other than a Saturday, Sunday or a public holiday in Victoria, Australia.
“Buyer” (also referred to as ‘you’ or ‘your’ where the context permits) means a person who browses the Site, being a potential buyer of a product via the Site, or a person who wishes to purchase, or has already purchased, products from a retail seller from an advertisement on the Site;
“Charge Back” means a buyer disputed or fraudulent transaction that has been remitted to the retail seller on the Site;
“Intellectual Property” or “IP” means all intellectual property rights throughout the world, including all registered and unregistered rights in respect of copyright, designs, circuit layouts, trademarks, trade secrets, know-how, moral rights, confidential information, patents, inventions, discoveries and domain names and all other intellectual property as defined in Article 2 of the Convention Establishing the World Intellectual Property Organisation ;
“Party” or “parties” means any buyer or retail seller;
“Performance Review ” means a review as to the performance of the Seller as determined by the Buyer;
“Product” means a good or service advertised by or sold by a Seller on the Site;
“Retail Seller” or “Seller” means any entity posting an advertisement on the Site for the sale of a Product or selling a Product on the Site;
“Site” means the internet site at the domain www.secureyourworld.com.au as configured and described as such by us from time to time or any other internet site operated by us from time to time;
“Store Account” means the arrangement by which a Retail Seller is given personalized access to the Site to advertise and sell Products;
“Users” means anyone using the Site for any purpose and includes all Sellers and all Buyers;
Shipping and Delivery Policy
Standard delivery times for Products purchased through the site are between five (5) and ten (10) Business Days. In the event that an ordered item is not available or it is not possible to fulfil your order we will notify you within two (2) Business Days to arrange an alternative Product, a Backorder or a full refund.
Click & Collect
The ‘Click and Collect’ feature on the Site enables you to purchase a Product online and collect the purchase from a Retail Seller’s store. The service is only available from the Retail Seller from which you purchased the Product, and for Products that feature the ‘Click & Collect’ icon. It is your responsibility to ensure you have the correct details of the Retail Seller and that you have correctly entered all order details (including your contact details). You will be notified by the Retail Seller within approximately 24 to 48 hours (or 1 to 2 Business Days) after having placed the order as to when the Product is ready for collection. Please allow an extra 48 hours if your order is placed on any other day that is not a Business Day. You must present current photo identification and a receipt of payment to collect ‘Click & Collect’ purchases from the Retail Seller.
Exchange and Returns Policy for purchases from Retail Sellers
All Buyers acknowledge that an order to purchase creates a legally binding contract between the Buyer and the Seller. For faulty Products or Products that are the wrong size, Retail Sellers offer a fourteen (14) day replacement warranty from the date you receive your Product. If your Product can be replaced, it will be replaced with the same or a similar Product. If a Product cannot be replaced, you will be offered the option of a replacement Product of the same value, or of being provided with a refund for the total value of the Product. Any faulty Product must be returned by you to the Retail Seller from which it was purchased, and proof of this purchase must also be presented at the same time. Replacements for faulty Products will be sent to you at no charge within five (5) to ten (10) Business Days from the date the faulty Product is returned. When returning a faulty Product to the Retail Seller, please make sure you also provide us with the following details:
- Order number
- Date of delivery (or collection) of the Product
- Address of the Seller’s store
- Reason why you are returning the Product
- How you would like the issue to be resolved
- Contact phone number
- Original order confirmation or invoice you received with your Product.
Failure to provide the above information may result in a delay.
No return or exchange will be granted if it is deemed by the Retail Seller that the product has been used since purchase or is different from the product initially sent.
Risk and liability
Sellers’ advertisements are received by us in good faith and are solely prepared by the Seller to be advertised on the website. We take no responsibility for the accuracy of price information or specifications of any Products advertised and/or sold. We take all reasonable precautions to only host accurate information on the Site, but we are not responsible for information uploaded or created by such third parties. You should verify such information yourself and visit the Sellers main website for full terms and conditions. Alternatively, you can contact them directly via telephone or email. All other information on the Site and Products acquired through the Site are provided “as is” without warranty of any kind by us. We do not warrant or represent that the Products advertised on the Site will be suitable for any purpose, or that a Seller has any particular skill, knowledge, qualification or is legally entitled to carry on a particular business. It is your responsibility to verify any information on the Site and to investigate for yourself the condition, quality and suitability of any Products advertised.
Buyers are encouraged to review the performance of the Seller by nominating between one (1) to five (5) stars at any time after the transaction. One (1) is based on very low, poor performance by the Seller and five (5) being exceptional performance by the Seller. The Buyer acknowledges that this rating is based on experience with the Seller from purchasing the Product through the Site.
If SYW deems that the Buyer did not purchase a product and left a review, then the rating may be removed at SYW’s discretion. Alternatively, the Seller may contact SYW in writing with proof that a purchase of a product was not made by the Buyer through the Site and should be removed.
Fees and payment
a) All fees listed on the Site are inclusive of GST, unless otherwise expressly stated.
b) Payment will be made via electronic funds transfer (EFT) to your nominated bank account.
All transactions are processed in Australian dollars (AUD).
SYW not a party to transactions between Users on the Site
We are not a party to any contract between a Buyer and a Seller on the Site. To the extent that the law allows, there is to be no deemed association between a number of separate contracts.
Each purchase a separate contract
Each purchase by a Buyer from a Seller via the Site constitutes a separate contract between the Buyer and the Seller.
You may request amendments to these Terms and Conditions
Nothing in these Terms and Conditions preclude a User from approaching us and requesting to amend or qualify parts of these Terms and Conditions in their particular case or for a particular transaction. Such requests will be considered by us on a case by case basis, and should be sent in writing via mail to140-158 Dryburgh Street, North Melbourne, VIC 3051 or email to firstname.lastname@example.org. These Terms and Conditions will continue to apply to you and your use of the Site, unless qualified or amended in writing signed on behalf of SYW and expressly identified as an amendment of these Terms and Conditions.
Governing law and jurisdiction
The agreement formed when you accept these Terms and Conditions is governed by and construed in accordance with the laws of the State of Victoria, Australia and you agree to submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.
The Site may be accessed by Users from Australia and from overseas. We make no representation that the Site complies with the laws of any country outside of Australia. If you access the Site outside of Australia, you do so at your own risk.
Australian Consumer Law
To the extent required, the Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth) is imported into these Terms and Conditions.
To the extent permitted by Australian law, we disclaim all warranties, representations and conditions, express or implied, with regard to any information, software or Products including but not limited to:
- merchantable quality;
- durability and fitness for a particular purpose;
- legal title; and
- non-infringement of Intellectual Property Rights.
To the extent permitted by Australian law, SYW or its suppliers are not liable for any Loss suffered by a Buyer or Seller in respect of Products advertised on the Site.
Any delay or failure to act under these Terms and Conditions is not a waiver of any of these Terms and Conditions or our rights arising under them. No action or inaction by us shall be deemed to be an actual waiver of any current or future liability.
Risk & Liability
a) We give no warranties in relation to the authenticity of advertisers or Users of the Site. To the extent permitted by Australian Law, we give no warranty as to the Products purchased from Sellers on the Site.
b) Some information on the Site may be uploaded by Sellers from external sources. We do not endorse or warrant the accuracy of this content nor do we accept any liability for inaccuracies or omissions in this context. The fact that content appears on the Site does not imply our endorsement or liability in respect of such content.
c) Unless expressly stated by us, hyperlinks to other websites contained within the Site are not maintained or controlled by us. These third party hyperlinks are provided as a reference solely for the convenience of Users. As a result, we make no warranties about third party websites, nor do we accept any liability or responsibility for or endorse the content or use of these websites. If you enter a third party website from the Site, you do so at your own risk. We take no responsibility for any virus, hacking or breach of security arising from the use of any such hyperlinks.
d) All reasonable care will be taken while compiling the Site’s content, including advertising content. Nevertheless, we do not warrant or represent that the Site is complete, current or free from typographical or other errors, or omissions. Information, advertisements, software and Product descriptions may include inaccuracies.
e) We endeavour to provide continual availability of our services and access to the Site. However, access to the Site may not always be possible due to numerous factors including those which are out of our control. We do not warrant or represent that our services and access to the Site will be timely, continuous, fault-free, uninterrupted, secure or virus-free.
f) By reason of occasional technological difficulties, and to the extent permitted by Australian law, we will not be liable for any compensatory or exemplary damages arising out of or in any way connected with use of the Site or inability to use the Site even if we have been advised of the possibility of damages. You release SYW, its officers, contractors, employees and agents against all Loss, claims, costs, demands, damages and liabilities related to use or inability to use the Site in this regard
a) Every effort has been made to ensure the accuracy of the information on the Site. However, product specifications are prone to change by manufacturers and SYW cannot be held responsible for this.
b) Whilst every effort has been made to ensure these items are in stock, the highly specialised nature of some items can result in delays in some circumstances.
c) SYW and each Seller reserve the right to change product information, availability, range and specifications without notice. Produce images are not necessarily to scale, and for some categories, show the main product within that category; as a result, the item you receive may differ slightly from that shown in the photo.
d) SYW will not be responsible for any loss, damage or risk arising from use of the Products, or the information contained within this Site, to the maximum extent of applicable laws.
e) Certain product and brand names used on this Site are the registered brands and/or trademarks of their respective owners, and may be subject to protection. Check with the respective brand/trademark owner before using their brand/trademark.